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Competition Showcase – END GAME by Sheila Forbes

 

About Sheila Forbes
Sheila Forbes trained as a teacher and taught in the East End of London for three years before going on a three year contract to what was then Rhodesia. ‘I stayed for over thirty years, living much of that time in the bush,’ she says. ‘I was always keen on writing but did nothing seriously until we moved to South Africa where I joined a small but enthusiastic and supportive writing group. While there I wrote a short story which won a Golden Achievers Award and was subsequently published in Scribble Magazine.
‘Since moving to New Zealand seven years ago I have had two stories published in the Australian That's Life, one in QWF, and one in The People's Friend. Two of my children's stories have been published as picture books by Scholastic New Zealand.
‘I would like to be able to say I am a dedicated writer but alas, my writing is somewhat sporadic. However I have for years entered the Writers' News competitions and been shortlisted several times but this is the first time I have qualified for a prize. These magazines remain my main inspiration and stimulus.’

END GAME
by Sheila Forbes

‘Heavenly Rest, good morning. Troy speaking. Can I help you?’
‘I'd like to make arrangements about my husband’
‘Certainly, Madam. May I have your name please?’
‘Mrs Rita Wells.’
‘I'm very sorry for your loss, Mrs Wells. Where do you live, please?’
‘Cottleford.’
‘Cottleford in Wiltshire?’
‘Yes.’
‘Right, your nearest Heavenly Resting place is at Forstown, about five miles from Cottleford. Would that suit you?’
‘That's fine.’
‘Right. The manager there is Roger Banks, and he will contact you about the order of service, the hymns, and that sort of thing. I just need a few more details. When would you like the ceremony to take place?’
‘Friday.’
‘Friday next week? I'll see what we can do. Now are you thinking of a burial or a cremation?’
‘Oh, a cremation. That'll make quite sure he can't come back.’
‘Um, er, yes, quite, either way, but certainly we'll arrange a cremation if that's what you wish. Now about the casket: we have the padded, satin-lined mahogany with silver or brass handles at eight thousand pounds, or slightly cheaper beech...’
‘What's the cheapest?’
‘Well we have a whole range of cheaper options...’
‘And what's the very cheapest?’
‘The cheapest is re-inforced cardboard, with rope handles. Of course it is not nearly as durable as the wooden casket but is perfectly adequate for the purpose.’
‘Why would it need to be durable if it's going to be burnt up anyway?’
‘Well, there is that point of course. I'm afraid with the cardboard casket there is no padded satin lining...’
‘Why does a dead person need a padded satin lining? Arthur was a cheapskate in life; now he can be a cheapskate in death.’
‘As you wish, Mrs Wells. What about refreshments after the funeral? Would you like us to arrange tea and snacks for you?’
‘Good idea. Forget the tea, we'll have champagne.’
‘Champagne?’
‘That's right. It'll be a celebration. That's what they do these days. You don't mourn a death, you celebrate a life, and boy, will I be celebrating!’
‘I see. Where is your husband at the moment? Is he at the hospital?’
‘At the golf course.’
‘I beg you pardon? Did you say...’
‘Yes, he doesn't play much these days because of his heart, but he'll be drinking with his old mates, conniving bunch that they are.’
‘I'm sorry, Mrs Wells, I'm afraid there must be some misunderstanding. I was under the impression that your husband had already passed on, and that you were making arrangements for his funeral next week.’
‘He hasn't passed on yet, but he will have by the end of next week, and I want the funeral to be held on Friday.’
‘But you said he was at the golf club.’
‘That's right.’
‘I... I... don't understand.’
‘You don't need to understand. Just make the arrangements.’
‘I'll make tentative arrangements with our Forstown branch and come back to you.’
‘Not tentative, definite.’
‘Er, yes, very well. If you could just give me your address and phone number...’
‘Forstown Police Station. Police Constable James speaking. How can I help you?’
‘This is the Heavenly Rest call centre, Troy Jennings speaking. I have just had a most peculiar call. I think it may be a hoax, but in case it's genuine I thought I'd better tell you about it.’
‘Go ahead, sir.’
‘A Mrs Rita Wells from Cottleford has phoned to make arrangments for her husband's funeral on Friday of next week, but it appears he is perfectly well and at the moment at the golf club with friends. She assures me he will be dead before next Friday. It's very strange, almost as though she means to bump him off herself.’
‘It does sound as though someone is playing a joke on you, sir. Perhaps you had better give me the details so that we can look into it in case anything does happen. Did the woman sound quite sane, did you think?’
‘Well she certainly knew exactly what she wanted. I don't think there's much love lost between them. She called him a cheapskate, and wanted the very cheapest of coffins. Then she wants a bit of a booze-up afterwards. A celebration, she said.’
‘Is her husband terminally ill, do you think? Though I suppose if he were that ill he would hardly be at the golf club. I'll speak to my sergeant and see what he thinks. Can you give me a few more details, Sir...’
‘Hello, Roger? It's Troy here. Listen, I've had a call from some mad woman in Cottleford who wants to have a funeral for her husband at your place on Friday next week. The thing is, it appears he is still alive and kicking and having a drink with his mates at the golf club. She's adamant that he's going to be dead by next Friday. Have you got any bookings for then? She also wants a hellfire party afterwards with champagne. Can you make tentative arrangements? Something you can cancel at the last minute if necessary? I suppose you'll have to make a booking at the crematorium. They won't be pleased if you have to cancel. Heck, I don't know what to say about it.’
‘We've got a free spot at eleven thirty. I've got one booked before that and one in the afternoon. I'll have to contact the crematorium. What did you say the name was?’
‘It's Wells, Mrs Rita Wells. The husband's name is Thomas. I tell you, it's almost as though she intends to bump him off herself. If that happens I suppose there'll have to be an autopsy or something, and that will hold everything up. What a mess! Who'd have thought dying could be so complicated.’
‘Don't panic, Troy. I'll do what I can. If it doesn't happen maybe the refreshments can be used for the afternoon lot. Anyway, I'll get back to you.’ ‘Hello, Mrs Wells? Troy from Heavenly Rest speaking. I've made arrangements for your husband's funeral to take place at eleven thirty next Friday. Roger Banks at our Forstown branch will contact you direct to confirm everything.’
‘Thank you, Troy.’
‘Um...er.. you do realise, Mrs Wells, that if the funeral does not take place we shall still have to charge you a cancellation fee of...’
‘Don't you worry, Troy. It will definitely take place; I'll see to that.’
‘And...er...how is your husband now?’
‘Oh, he's fine at the moment. Down at the pub with some of his friends. No doubt he'll come rolling home demanding his dinner when he's had enough to drink.’
‘Right, Mrs Wells. Goodbye.’ ‘Heavenly Rest, good morning. Troy speaking. Can I help you?’
‘Police Constable James here from Forstown Police. You phoned us last week about a Mrs Rita Wells.’
‘That's right. Did you find out anything about her or her husband?’
‘Well it was all very strange. I spoke to my sergeant and he thought we ought to look into it, make Mrs Wells aware that we are watching the situation, so we went to call on them. She took a long time to come to the door, but when she did she said her husband was having a heart attack and she had just been calling the ambulance. Apparently he has had a weak heart for some years and he could have gone at any time. It did seem very convenient, seeing that she had already booked his funeral, so we contacted his doctor. He confirmed what Mrs Wells had said, but under the circumstances we thought it best to ask for an autopsy. This was carried out on Monday and showed that he had indeed died of natural causes. It all seems very suspicious but there is really nothing more we can do.’
‘Thanks for letting me know, Constable. I'll arrange for the funeral to go ahead then.’ ‘Hi, Roger; Troy here. It looks as though Mr Thomas Wells has dropped off his perch after all. And through natural causes. I don't know how she did it but his wife got it right so the funeral can go ahead on Friday.’
‘Hello Troy. Yes, Mrs Wells did phone me and let me know. Funny business all together if you ask me. The way she spoke I wouldn't be surprised to see her dancing on his coffin.’
‘ Maybe she's psychic or something. Anyway, once she's had her celebration we won't be hearing from her again.’ ‘Heavenly Rest, good morning. Troy speaking, can I help you?’
‘Good morning, Troy. It's Rita Wells here. I just wanted to thank you for all your help over my husband's funeral.’
‘We always try to give satisfaction, Mrs Wells. Did everything go well?’
‘Everything went according to plan, thanks to your help.’
‘I actually did very little apart from passing on your messages to Roger Banks at our Forstown branch. He was the one who made all the arrangements.’
‘Ah, but you gave me just the extra help I needed.’
‘I'm not sure I understand what you mean, Mrs Wells.’
‘I thought you sounded a very sensible young man when I first called you and I was sure you would do the right thing. You see, I recently discovered my husband had been embezzling clients' money for years and people had started asking questions, so he was terrified of being found out. With his weak heart, seeing the police arriving at the door was just enough to push him into cardiac arrest. So there you are. Thank you, Troy. Goodbye.’ Click.
‘Crikey!’


Judging comment
You seldom find a short story that is one hundred percent dialogue, but that is what Sheila Forbes has delivered (apart from the last ‘Click’) in her End Game. This extensive use of dialogue follows logically from the theme we set for this competition: entrants had to write a story about someone who works in a call centre, and Sheila Forbes’ story won second prize.
By definition, communication between a call centre agent and their client is going to be by telephone. There will be no body language, no facial expression, just phone conversation. In other words, dialogue. So we have the dialogue between Troy and Rita Wells.
Not that the story is strong on characterisation for either of these people. Troy is a well-chosen name: it is unusual and memorable without being outlandish, and it sounds strong. And Troy is pictured as being polite, reliable and helpful, everything a call centre agent should be. But that doesn’t make for particularly strong characterisation.
Rita Wells is a much less reliable character. In fact she is devious, selfish and manipulative. But it is not the characterisation that is the strength of Sheila Forbes’ story – it is the plot.
Right from the start, we find this woman planning her husband’s funeral even though he is still alive and well at his golf club. What is she up to? How does she know that her husband is going to need a funeral? These are terrific questions to pose, and our wish to find the answers drives us to the end of the story. And getting to the end is not a difficult journey, because the dialogue gets us there.